With Resell Solutions, customer support activities can be generated from all aspects of your system. Invoice disputes can be logged and escalated to alert the proper support person. Shipping issues can be logged via activities for review by management. Automated emails can be sent if delays in the sales process are encountered.
Each activity can be logged and tracked by the customer to have a complete view of the account when discussing issues and preventing problems.
Customer Service Highlights
- Special activities can be split off to make the customer service transactions stand out from sales transaction
- Time based activities can be set up to escalate different transactions
- Documents related to the customer can be stored on-line for retrieval via the Internet
- Previous transactions reveal problem customers